The client support that you will get from your cloud website hosting provider is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Prompt and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from an actual website hosting provider and not from a reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them right away, it's very likely that you will wait for a few days so as to have a reply to any kind of query, thus your web sites may remain offline for ages. However, a supplier which provides numerous means of communication and has a technical support team available any time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for our cloud website hosting packages are round-the-clock, so you can forget about waiting for a few days in order to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail. If you do have an account, you can open a support ticket in addition to the other three methods of contact. You're able to select the best way to contact us based on where you are or what device you are using. We can assist you for more or less any hosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you'll be able to benefit from our 24/7 technical support services even on official holidays. All of your web sites will be available all of the time and so will we. With quite a few contact options, you're able to pick the most convenient way to contact us and find out about our services in case you don't have an account yet, or ask for support if you're already our customer. You'll be able to call us, have a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour response time warranty, although it rarely takes more than 20 minutes to get assistance whatever the complexity of the issue. Using our customer and technical support services, we will be available for you every time you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we provide comes with 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any time, even weekends and holidays. For your convenience, we provide different methods of communication - telephone support with several local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it'll be easier to keep track of what's going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, however it rarely takes that long to receive help. When you obtain the Managed Services upgrade that we provide, our administrators can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get well-timed support in general, let alone if you manage a whole server, so each dedicated server that we provide features 24/7 support with one-hour reply time guarantee regardless of the matter. This service is totally free for all of the difficulties with the server or the software that was installed from our admins during the setup, so you'll be able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from the billing section or you can send an email, and the actual answer time for either rarely surpasses 30 minutes because we have administrators available 24x7. If you need general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on as many as three different continents or you can use our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can include to your server plan through your billing Control Panel.