A ticketing system is the most widespread medium of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the easiest way to deal with an issue that takes a certain amount of time to examine or that needs to be forwarded to a server administrator. In this way, all responses provided by either party will be kept in one and the same place in the event that someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which means that you will need to log in and out of no less than 2 accounts to accomplish a certain procedure or to get in touch with the company’s client service staff. In case you desire to manage a couple of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. In addition, it may take a considerable length of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting plans include an integrated support ticket system, which is included in our custom-developed Hepsia Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without signing out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of educative articles, which will give you more info and which may help you fix any given issue even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you want to touch base with our customer service team representatives, you will be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you’ll need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to look through older tickets using an intelligent search box. Plus, you’ll be able to browse the applicable knowledge base articles that our system will present you with based on the problem category that you pick for your new ticket. You can do all these operations without leaving your Control Panel at any moment, which suggests that in case you bump into any predicament or have a query, you can touch base with our support engineers and fix the particular issue within the hour via a single support platform.