Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans include an integrated support ticket system, which is included in our custom-developed Hepsia Control Panel. Unlike other comparable tools, Hepsia will allow you to manage everything related to the hosting service itself in the exact same location – invoices, web files, e-mails, tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without signing out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of educative articles, which will give you more info and which may help you fix any given issue even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you want to touch base with our customer service team representatives, you will be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using a completely different tech support platform like you’ll need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to open a new ticket without difficulty and to look through older tickets using an intelligent search box. Plus, you’ll be able to browse the applicable knowledge base articles that our system will present you with based on the problem category that you pick for your new ticket. You can do all these operations without leaving your Control Panel at any moment, which suggests that in case you bump into any predicament or have a query, you can touch base with our support engineers and fix the particular issue within the hour via a single support platform.