Should you ever face a problem with your website and be unable to take care of it on your own, ask the web hosting company’s help desk team to help you bring the site back online. A prompt solution would be best, but lots of companies answer within 24 hours and even more, all the more so if you’re working with a hosting reseller. Even if the problem can be quickly sorted out, your website may not function properly or may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients because it is extremely unlikely that anybody would eagerly revisit a website that is inoperational. Because of this, you need to make certain not only that you can touch base with your web hosting company, but also that they can answer and help you in a well-timed fashion. If a web app update does not go as planned or you erase something by mistake, for example, the website must be restored quickly in order to prevent elongated inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

If you’re using one of our cloud website hosting plans and you have a question or encounter some obstacle, you can get in touch with us 24x7 by posting a ticket or by writing an e-mail and we guarantee that you will obtain a reply in no more than 1 hour. If the issue can be sorted out, we’ll do it before we respond, whilst if there’s something that you have to do on your end, we will give you all the required details – what settings to check, what workable solutions to try out, and so on. Typically, you’ll receive an answer within maximum thirty minutes, so waiting for hours or even for more than one day to get help is something out of the question. Our 1-hour response guarantee is valid for any question that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a trouble ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you will receive a reply within no more than 60 minutes. You can contact us at all times in regard to billing, general or technical issues and because of the fact that we are available to you 24x7x365, you’ll invariably obtain support in no time. Depending on the specific issue or question, we’ll give you more information, rectify the predicament if it’s been caused by something that’s within our reach or tell you how to proceed in case you need to fine-tune a specific setting for a software app that we cannot access. You can forget about waiting for a day for each and every answer. In reality, in most cases we reply to emails and tickets within no more than twenty to twenty five minutes.