Client Support Channels
A One–Hour Response Guarantee
Every help request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your ticket or email requires additional assistance from a server admin, we will timely forward it and leave a comment to notify you that your case is being examined. If you order the Managed Servers package, any of the server administration services included there will be performed at a time of your preference.
An Outstanding Customer Support Service
We will be available to you 24x7x365 to reply to any enquiries that you may have connected to our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance with server admin procedures, you can have a glance at our Managed Servers package, which includes data backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Area
We have equipped our Site Control Panel with a fully detailed knowledgebase, which includes detailed explanations of all its features and functions. In addition, we have shot exhaustive video tutorials that will further instruct you how to perform a certain action or resolve a typically experienced issue. The how–to articles and the tutorial videos are readily accessible from every section of the Site Control Panel through the Help and Videos buttons situated in the top right corner.