1 hour ticket response
Fast assistance is our most important priority and that’s why we’ve got a team of expert support engineers who are ready to offer a rapid reply to any question that you might have. Just open your trouble ticket from the Site Control Panel and we’ll reply within sixty minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute technical support ticket response time.
A Premium Client Care Service
Each member of our client care staff has many years of experience in the cloud website hosting plans field and almost all of them have worked for us for at least 5 years. They all are prepared to respond to all your questions in the most competent way possible.
A User–Friendly Help Center Section
Built into the Site Control Panel is an easy–to–navigate Help section, which offers you a variety of information sources. You can search through a constantly updated knowledge base featuring web hosting account administration articles and site management articles, check out the how–to video tutorials or check out our F.A.Q. database.