Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Each ticket you submit to our technical assist Dept will be replied to in about 1 hour. All standard issues shall be answered immediately. Nonetheless, if the support request you have submitted calls for the assistance of a licensed administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Tech Assist Service

  • We deliver round the clock customer help through a super–fast ticketing program integrated into your Control Panel. You can email us whenever you want about any of the programs that come pre–configured on the virtual server, including the desired OS, the server administration panel and our custom produced Site Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A thorough and consistently updated collection of articles is incorporated into our in–house built Site Control Panel. It includes quick tips on how to carry out all the important website management jobs. The Help zone presents descriptive how–to articles and reviews and step by step video lessons. You can reach the Help area by clicking the Help or Video buttons in the top right corner of each Control Panel section.